Il y a plusieurs administrations ou organisations que vous pouvez contacter si vous avez besoin d’aide ou de soutien. Vous pouvez choisir entre envoyer un courrier électronique, appeler, discuter par chat ou aller à une consultation. Vous trouverez ici des liens vers des organismes que vous pouvez contacter. Si la situation est urgente il faut appeler le 112.
Si aucun horaire n’est indiqué, cela signifie que les lignes téléphoniques sont ouvertes 24h/24.
Here are links and contact details for organisations you can contact if you need help and support.
You can call the emergency number 112 to alert the police if you are experiencing or have just been subject to a crime. You can call the number from a landline or mobile phone, wherever you are in Sweden. Your call will be answered by an emergency operator who will ask you questions in order to give you the necessary assistance.
The Police’s non-emergency contact number is 114 14. You can call this number if you want to talk to the police, ask a question or report a crime. You can also report a crime by visiting a police station in person. You can find your nearest police station on the police authority website.
You can call 1177 and talk to a nurse around the clock if you need healthcare advice. The website contains information about health and diseases. You can also find information about local clinics.
The Ombudsman for Children is available for people under the age of 18. You can call the Ombudsman free of charge to find out more about your rights and where you can turn if you need help. If you have any questions about the Convention on the Rights of the Child, you can chat with the Ombudsman.
Telephone hours: Monday-Friday, 09:00-15:00
Closed for lunch 12:00-13:00.
BRIS is available for people under 18. Here you can talk to a counsellor and get support and help. You can talk about anything that concerns yourself or someone you know. You can call, chat, email or book a telephone appointment. You are always anonymous when you contact BRIS.
Telephone hours: Monday-Sunday, all hours
The website Unga brottsoffer (Young crime victims) is available for people aged between 12 and 25 and provides information about your local victim support services. The website is only available in Swedish.
Telephone hours: Monday-Friday, 09:00-15:00
Closed for lunch 12:00-13:00.
BUP welcomes children and young people under 18 years old. On bup.se you can read advice and information and find your closest BUP centre. You can also ask anonymous questions and read questions and answers from other young people.
The Your Rights website provides a chat service called Love is Free (Kärleken är fri) aimed at children and young people. You can ask anything about honour-related oppression and violence, restrictions, rights, love, forced marriage and female genital mutilation (“female circumcision”).
Chat is open Tuesday to Thursday between 19:00 and 21:00.
Storasyster (Big Sister) offers support to persons who have been subjected to rape or other forms of sexual assaults. You can remain anonymous and those who give support have made a confidentiality promise. Anyone from the age of 13 or older can get in touch, regardless of gender identity.
I Want to Know is a website created by the Swedish Crime Victim Authority aimed at children and young people. Here you can find out about what makes something a crime. You can also find contact information for support organisations where you live.
Killar.se (Guys' Questions) is an anonymous chat service for young guys where you can talk to someone who will listen, support and encourage you. You can be completely anonymous, and no question is too big or too small. You will talk to people of different genders and from different backgrounds, all aged 20 or above. Everyone has been trained to be a good support person. The website is only available in Swedish.
If you are subjected to violence, you can call Sweden’s National Women’s Helpline, a support organisation run by Sweden's National Centre for Knowledge on Men’s Violence Against Women. Friends and relatives are also encouraged to contact the helpline. The call is free of charge and will not show up on your telephone bill. If you cannot speak Swedish or English, the helpline has access to interpreters for most languages spoken in Sweden. If you need an interpreter, it is important that you stay on the line as it can take up to ten minutes before the interpreter is connected.
Kvinnors Nätverks Stödverksamhet (Women’s Network's Support Function) Linnamottagningen provides advice to youths, both girls and boys. Everyone who work at Linnamottagningen have been trained and have experience from working with young people who live under threats, control and violence from their family, relatives or people close to them. Matildamottagningen provides support for women with a foreign background, with or without a residence permit. If you need to talk to the authorities, Linnamottagningen or Matildamottagningen can represent you. The website is only available in Swedish.
Telephone hours: Daily 09:00-22:00.
Novahuset is a non-profit organisation that gives support and advice to people who have experienced any form of sexual assault. Everyone can contact Novahuset for support, no matter your age or gender identity. Those close to you are also welcome to contact Novahuset. You can talk about anything: from questions regarding your body, to getting help to process an assault, or reporting an assault to the police. The website is only available in Swedish.
A chat is open Tuesday, Thursday and Sunday between 19:00 and 21:00.
nxtME is a non-profit organisation aimed at people who have been subjected to incest. You can send an email, call, chat or meet a support worker. The website is only available in Swedish.
Telephone hours: Monday 18:00-19:00 and Thursday 11:00-12:00
If you feel like your family or relatives are controlling you, and you are aged between 13 and 26 and live in Stockholm, you can talk to Origo. At Origo, there are adults who understand and can help you, regardless of your gender, sexuality, religion or ethnicity. You can call free of charge or ask an anonymous question.
Monday and Thursday 09:00-12:00 and Tuesday and Friday 13:00-15:00.
Pegasus is an organisation belonging to RFSL Ungdom that is aimed at young LGBTQ+ people aged between 15 and 25 who have experience from, or questions about, sex for money. You can talk to a Pegasus counsellor online, via Kik, Skype, email, telephone or visit our centre in Stockholm. You can always remain anonymous. The website is only available in Swedish.
Telephone hours: Monday 09:00-10:00, Wednesday 09:00-10:00 and 15:00-16:00, Friday 09:00-10:00 and 15:00-16:00.
PrevenTell is a national helpline for people who feel that they have lost control of their sexuality, who might be worried or afraid that they will harm themselves or others. You will have the chance to talk to someone anonymously and get support and help. If you are close to someone with problematic sexual behaviour or simply have questions, you can call PrevenTell.
Telephone hours: Monday-Friday 12:00-15:00. You can call at any time and leave a message. PrevenTell will call you back from a withheld number the following work day.
The RFSL Support Centre is there for people who identify as LGBTQ+ who have suffered insults, threats or violence. RFSL provides support through on-site conversations, telephone or email. You can remain anonymous and staff at the centre are trained and experienced. RFSL can offer follow-up and contact with healthcare services and the authorities.
RFSU is an organisation that provides information about sex and relationships. You can use the RFSU chat to ask private questions and get answers. You can also read other people's questions (in Swedish) in the questions and answers box.
Roks is the National Organisation for Women’s Shelters and Young Women's Shelters in Sweden. It is their task to protect the mutual interests of all Swedish women’s shelters and support them in their work. The Roks website provides information that will help you contact the right shelter.
The Save the Children helpline is aimed at people who have moved to Sweden and want to talk to someone. Both young people and parents can call the helpline. The helpline is available in Arabic, Dari, Pashto, Swedish and English.
Telephone hours: Monday-Friday 15:00-18:00
Social services have the overall responsibility for making sure that residents of a municipality receive the help and support they need, and a specific obligation to support people who have been subjected to violence in close relationships. Each municipality has its own website where you can find information and contacts for the social services. On the website of the Swedish Association of Local Authorities and Regions, SKR, you can find a list of all municipalities. The list is only available in Swedish.
Somaya offers support, advice, information and protection for women and young people who are subjected to violence in close relationships. They also specialise in honour-related violence or oppression. You can call or email them and receive help in over 30 languages, including Arabic, Tigrinya, Farsi, Somali, Spanish and English. It is free of charge and you can remain anonymous.
Monday-Friday, 09:00-16:00
Closed for lunch 12:00-13:00
Terrafem works for women's and girls' rights to live without male violence and dominance. They run the only nationwide emergency line and provide support and advice to women in over 67 different languages. Terrafem also provides a legal advice line and can provide safe houses and support for women who have been subjected to violence.
Telephone hours: Monday-Friday 09:00-18:00
The TRIS association works against honour-related violence and oppression. You can contact TRIS if you feel restricted by your family or relatives, have experienced threats or violence when you try to make your own choices, or just want to talk to someone. TRIS has social workers with lengthy experience of working with young people at risk of being subjected to honour-related violence and oppression. The website is only available in Swedish.
Telephone hours: Monday-Friday 09:00-17:00
UMO is a website for everyone aged between 13 and 25. UMO.se contains information about the body, sex, relationships, mental health, alcohol and drugs, self-esteem and much more. You can also find information about your local centres and ask personal questions. The website is only available in Swedish.
Unizon brings together over 130 women’s shelters, empowerment centres and other organisations that are working for a gender-equal society free of violence. Unizon can help you contact a centre.
A website with information from UMO in different languages. The information is available in Swedish, English, Tigrinya, Somali, Dari and Arabic.
Victim Support Sweden is available if you have been the victim of a crime or witnessed a crime. You can also contact Victim Support Sweden on behalf of a relative or someone you know who has been the victim of a crime. The website provides a list of local victim support services.
Telephone hours: Monday-Friday, 09:00-16:00
Closed for lunch 12:00-13:00.
Ungarelationer.se provides information and anonymous chat support for people aged 20 and under. Contact us if you are
- subjected to violence in your relationship
- have a friend who is subjected to violence
- the person responsible.
The website also provides information about different types of violence, warning signs and what makes a good relationship. The website is only available in Swedish.